Friss India Master Policy Portal

1. Introduction & Third-Party Platform Role

Friss India Trade LLP operates primarily as a facilitating platform connecting buyers, sellers, vendors, franchise partners, and third-party logistics providers. The company coordinates transactions between parties while outsourcing fulfillment to registered vendors, warehouses, franchises, and logistics partners.

2. Vendor Commission Policy (10%)

Friss India Trade LLP charges a standard platform commission of 10% (Ten Percent) on successful marketplace transactions. This covers platform maintenance, server security, payment gateways, and lead generation.

3. Shipping & Delivery Policy

This policy outlines delivery procedures for domestic and international orders processed through Friss India Trade LLP platform:

• Order Processing: Orders are typically processed within 1–3 business days post payment verification.
• Domestic Timelines (India): Metro (3-5 days), Tier-2 (4-7 days), Semi-Urban (5-8 days), Remote/Rural (6-12 days).
• International Shipping Timelines: For shipments across different countries and global zones, delivery takes anywhere between 7 Days to 45 Days.
• Shipping Charges Calculation: Charges vary based on Country, Pincodes, Product weight/dimensions, Distance, and Shipping Route selected by third-party logistics partners.
• Delivery Attempts: Courier partners make 2–3 delivery attempts before returning the shipment. Customers must ensure address and contact accuracy.
• Damaged Packages: Must be inspected upon delivery and reported within 24 hours.

4. Dispute Resolution Policy

To ensure smooth conflict management between Friss India Trade LLP and its users, vendors, or partners, a structured grievance mechanism is established:

• Level 1 (Informal Support): Complainants must submit details via official support channels. Response time: 7 to 15 working days.
• Level 2 (Internal Review Committee): Escalation to IDRC for system log audits and document verification.
• Mediation & Arbitration: Unresolved disputes move to binding arbitration under the Arbitration and Conciliation Act, 1996 (India) with a single arbitrator appointed by the company.
• Limitation Period: Any claim or dispute must be formally raised within 30 days of occurrence; otherwise, it is considered invalid or waived.
• Exclusive Jurisdiction: All legal matters fall under the exclusive jurisdiction of courts located in Vadodara, Gujarat, India.

5. Global Jurisdictions & Compliance

Friss India Trade LLP operates globally, complying with regional statutory frameworks across multiple zones: