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Friss India Trade LLP (“Friss India”, “Company”, “we”, “us” or “our”) develops, operates, integrates, markets and provides AI, automation, SaaS, software, digital, physical and technology-enabled products, platforms, services and business infrastructure.
This Friss India AI Policy establishes the Company’s general framework for:
This Policy applies to Friss India’s operations, customers, vendors, partners, authorised users, employees and other relevant parties, subject to applicable law and individual written agreements.
Friss India follows an AI-first, automation-friendly and technology-driven approach.
The Company may use AI and automation to improve:
Customers and vendors may therefore interact with automated systems, AI-assisted processes or technology-enabled workflows.
AI may assist a process without necessarily being the sole decision-maker. Friss India may retain human review, management approval or other controls where appropriate.
Friss India generally develops and operates AI technology through two principal models.
A. FRISS INDIA INTERNAL AI & PORTAL PRODUCTS
Friss India may independently develop AI-powered products, automation, SaaS systems and technology for Friss India portals, marketplace operations, vendor management, customer services, internal operations, business analytics, communication, order and transaction workflows, reporting, and other Company requirements. The Company may upgrade, modify, replace, suspend or discontinue these systems at its discretion.
B. CUSTOM AI PRODUCTS FOR CLIENTS & VENDORS
Friss India may design, develop, integrate or deploy customised AI products and technology solutions for legitimate requirements of customers, vendors, enterprises, institutions, organisations, businesses, and other authorised clients. Projects may be designed according to mutually agreed requirements, technical feasibility, commercial scope and applicable law.
Friss India is not limited to any particular category of technology. The Company may develop or provide future products and services involving Artificial Intelligence, automation, SaaS, software, hardware, IoT, robotics, digital infrastructure, smart devices, AI-enabled physical products, business platforms, enterprise technology, data systems, AI agents, intelligent automation, and new and emerging technologies.
Accordingly, references to “AI Products” or “Technology Products” in this Policy may include both digital and physical technology-enabled products, depending upon the applicable product or project.
Friss India may work with clients in India and internationally on legitimate technology requirements. A client may provide its desired business objective, workflow, automation requirement or technical requirement.
Friss India may independently evaluate technical feasibility, legal considerations, security requirements, resources, infrastructure, development complexity, AI architecture, commercial viability, third-party dependencies, timeline, and project risks.
Friss India reserves the right to refuse, modify, suspend or discontinue any requirement that it reasonably considers unlawful, fraudulent, abusive, unsafe, technically impractical or inconsistent with Company policy.
Friss India may design AI systems using a Multiple AI Model Engine.
Friss India may collect, process and use relevant information for legitimate business purposes, including improving user experience, providing products and services, processing transactions, customer support, vendor coordination, order management, product/service transparency, security, fraud prevention, analytics, reporting, automation, system performance, compliance, and service improvement.
Information should be provided accurately and lawfully by the relevant user or party. Friss India may use automated systems to process certain information where reasonably required for its operations. The Company will handle applicable personal and business information in accordance with applicable law and relevant contractual commitments.
Where transactions occur through a Friss India platform or ecosystem, relevant information may be recorded or processed to maintain appropriate transparency. This may include information relating to products, vendors, customers, orders, services, payments, delivery/service status, communications, and transaction records. The purpose is to support a reliable, transparent and technology-enabled business ecosystem.
Custom projects may require separate written documentation, including Proposal, Scope of Work, Statement of Requirements, Development Agreement, Master Services Agreement, Licence Agreement, Intellectual Property Agreement, Maintenance Agreement, Support Agreement, Confidentiality/NDA, or other applicable documentation. The project-specific signed agreement will establish the specific scope, commercial terms, rights, responsibilities and limitations applicable to that engagement.
Unless specifically agreed otherwise in writing, Friss India Trade LLP may require 50% of the agreed project fee as an upfront payment before commencement of a Custom AI Project.
Development, resource allocation, infrastructure setup and other project activities may commence after applicable payment and required documentation are completed. The remaining payment structure may be defined in the applicable proposal, agreement or SOW.
A customer or client may request cancellation, withdrawal or suspension of a product or project subject to its applicable terms and agreement. However, cancellation does not automatically create a right to a full refund. Refundability is product-specific.
Depending upon the product or service, Friss India may classify an offering as 100% Non-Refundable, Partially Refundable, Refundable subject to specific conditions, Non-Refundable after a defined stage, or Refundable only according to the applicable written agreement.
Where a Custom AI Project is cancelled after commencement, Friss India may deduct applicable completed development work, professional/service fees, employee or consultant costs, infrastructure expenses, cloud expenses, API expenses, third-party expenses, licensing costs, administrative costs, other approved or non-recoverable project expenses, and applicable taxes and statutory charges. Any eligible refund will be determined after considering the applicable product terms, work completed and actual expenses.
The names “Friss India”, “Friss India Trade LLP”, “FRISS”, “Friss India AI”, “PSK AI Hub” and other Company names, brands, logos, product names, trademarks, designs and associated brand assets may not be used by any person or organisation without appropriate authorisation from Friss India.
No customer, vendor, employee, partner, franchisee, consultant, agent or third party may represent or imply that they own Friss India, represent Friss India, are an authorised Company representative, have authority to make commitments for Friss India, own or control Friss India products, have permission to modify Company products, have authority to issue Company guarantees, or can create agreements on behalf of Friss India.
Friss India products may only be used according to the permission, licence, subscription, agreement or commercial terms applicable to that product. Permission may be subject to limitations relating to duration, territory, number of users, number of locations, business purpose, features, access level, resale, modification, distribution, commercialisation, branding, data usage, and technology integration.
Permission to use a Friss India product does not automatically grant ownership of the product, source code, intellectual property, brand, system architecture or underlying technology.
No person may use Friss India’s products, technology, brand or Company identity to mislead customers, make unauthorised commercial commitments, claim guaranteed income, claim guaranteed ROI, claim ownership of Company technology, sell unauthorised licences, modify or redistribute products without permission, create misleading marketing, impersonate Friss India, create unauthorised partnerships or representations, or use Company technology for unlawful activities.
Friss India may establish, operate, licence, franchise or provide PSK AI Hub and related AI-enabled business infrastructure. Configurations may vary based on store size, location, investment, infrastructure, AI products, software, hardware, features, services, support, licensing, setup requirements, technology requirements, maintenance, and other commercial requirements.
Friss India may discuss the proposed PSK AI Hub structure with the relevant client or partner regarding store size, investment, technology, products, features, business model, infrastructure, location, and operational requirements. The final commercial, technical and operational decision remains subject to Friss India management approval and applicable written documentation.
Friss India does not guarantee business revenue, profit, ROI, income, customer acquisition, sales, market share or financial performance. Business performance may depend on market demand, location, competition, individual efforts, sales execution, marketing, pricing, customer behaviour, economic conditions, and other factors outside Friss India’s reasonable control.
Every business opportunity carries commercial risk, which may result in profit, lower-than-expected revenue, break-even, temporary loss, or long-term loss. Each party is responsible for independently evaluating its own financial position, business objectives, market conditions and risk before entering into a commercial arrangement.
Friss India does not provide guarantees regarding market-linked income, business returns, investment returns, profit, ROI, sales, revenue, or customer acquisition. No employee, representative, partner, vendor, franchisee or third party is authorised to independently promise guaranteed financial performance on behalf of Friss India.
Friss India may own or control intellectual property including software, source code, AI workflows, AI architecture, algorithms, prompts, databases, designs, UI/UX, documentation, product concepts, business processes, technology frameworks, brand assets, and trade secrets. Payment for development does not automatically transfer unrestricted ownership of Friss India’s pre-existing technology or IP.
Friss India products may be provided under different licensing structures, including subscription, SaaS, enterprise licence, commercial licence, per-user licence, per-location licence, per-transaction licence, white-label arrangement, limited-use licence, or other approved arrangements.
AI-generated or AI-assisted output may contain errors, omissions or inaccuracies. Users should independently review AI-generated information before relying on it for significant business, financial, legal, employment, compliance, or other high-impact decisions.
Friss India expects its products and technology to be used responsibly and lawfully. Users must not intentionally use Friss India systems for fraud, cyber abuse, malicious activities, unauthorised access, IP infringement, unlawful surveillance, deception, abuse of personal information, illegal activities, or circumvention of applicable law.
All Friss India employees, representatives, partners and authorised personnel are expected to communicate accurately and professionally. No individual may independently commit the Company to guaranteed revenue, profit, ROI, unauthorised discounts, refunds, product features, partnerships, or legal commitments.
If any Friss India employee, representative or authorised person identifies an email, proposal, message, document or communication that appears suspicious, incorrect, unauthorised, misleading, or inconsistent with Company policy, the matter must be immediately clarified with the Company and reported to: support@frissindia.in.
Confidential information shared during a business or technology engagement—including customer info, vendor info, business plans, product roadmaps, pricing, source code, and trade secrets—must be protected according to applicable contractual and legal obligations.
Friss India may work with customers, vendors, partners and organisations worldwide, requiring consideration of applicable Indian laws, local laws, data-protection, intellectual-property, technology restrictions, and tax requirements.
Unless otherwise expressly agreed through a valid written agreement, applicable contractual relationships with Friss India Trade LLP shall be governed by the applicable laws of India, subject to project-specific jurisdiction and dispute-resolution terms.
Friss India Trade LLP reserves the right to create, modify, update, revise, replace, suspend or withdraw this Policy, product terms, commercial structures, technology, features, pricing, licensing models and operational procedures from time to time under the authority of Company management.
If any provision of this Policy is determined to be invalid, unlawful or unenforceable, the remaining provisions will continue to operate to the maximum extent permitted by applicable law.
Failure by Friss India to immediately enforce any provision of this Policy does not constitute a permanent waiver of that provision or any related Company right.
By accessing, purchasing, using, licensing, implementing or participating in a Friss India AI product, technology product, Custom AI Project, PSK AI Hub, SaaS service or related business offering, the applicable party acknowledges all terms, conditions, disclosures, and management authorities outlined herein.
33. FINAL FRISS INDIA STATEMENT: Friss India Trade LLP is building a technology-driven ecosystem focused on AI, automation, SaaS, digital infrastructure, physical technology-enabled products and future-ready business solutions. All customers, vendors, employees, partners and authorised users are expected to operate with transparency, lawful conduct, professional integrity, technology responsibility and respect for the intellectual property and commercial rights of Friss India Trade LLP.
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