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Cancellation and Refund Policy
Friss India eCommerce Marketplace
Effective Date: [1st Feb 2025]
At Friss India eCommerce Marketplace, we strive to ensure a seamless shopping experience for our customers. Please read our Cancellation and Refund Policy carefully to understand our terms and conditions.
1. Order Cancellation
By Customer:
- Orders can be canceled within 24 hours of placing the order or before the product is shipped, whichever is earlier.
- To cancel an order, customers must contact our support team via [support email/contact number] with their order details.
- If the order is successfully canceled within the stipulated time, a full refund will be processed.
- Orders cannot be canceled once they have been shipped.
By Friss India:
- We reserve the right to cancel an order due to unavailability of stock, pricing errors, fraudulent transactions, or technical issues.
- In such cases, the customer will be notified, and a full refund will be processed immediately.
2. Refund Policy
Eligibility for Refund:
Refunds are applicable under the following conditions:
- The product received is damaged, defective, or incorrect.
- The product is not delivered within the estimated delivery time.
- Order cancellation within the allowed timeframe (before shipment).
Refund Process:
- Customers must initiate a refund request within 7 days of receiving the product.
- To request a refund, customers should provide order details, images (if applicable), and reason for refund via [support email/contact number].
- After verification, the refund will be processed to the original payment method within 7-10 business days.
Non-Refundable Items:
- Items marked as non-returnable or non-refundable at the time of purchase.
- Products used, altered, or not in their original packaging.
- Digital products, services, or personalized items.
3. Return and Replacement Policy
- If a customer receives a damaged or defective product, they can request a replacement instead of a refund.
- The replacement request must be raised within 7 days of delivery.
- The product must be returned in its original condition with all tags and packaging.
- Replacement is subject to stock availability.
4. Refund Mode and Timeline
- Refunds will be processed through the same payment method used at the time of purchase.
- Refund timelines may vary based on the payment provider and bank policies.
- If a refund is delayed beyond 10 business days, customers can contact us for assistance.
5. Contact Information
For any cancellation or refund-related queries, please contact us at:
- Email: support@frissindia.in
- Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
Friss India eCommerce Marketplace reserves the right to modify this policy at any time. Please check our website for the latest updates.
Thank you for choosing Friss India! We appreciate your trust in us.
