Dispute Resolution Policy

Friss India Trade LLP
Website: www.frissindia.in
Effective Date: 8 March 2026

Purpose of the Policy

This Dispute Resolution Policy establishes the official framework for resolving disputes, claims, disagreements, complaints, or conflicts that may arise between Friss India Trade LLP and its users, including but not limited to:

• Customers
• Vendors / Sellers
• Franchise Partners
• Business Plan Participants
• Affiliates / Marketing Partners
• Service Providers
• Platform Users
• Third-Party Stakeholders

The purpose of this policy is to provide a fair, transparent, structured, and legally compliant dispute resolution mechanism that minimizes litigation and ensures efficient conflict management.

By accessing the website www.frissindia.in or engaging with any services, programs, products, franchise opportunities, or marketplace activities of Friss India Trade LLP, all parties agree to comply with this Dispute Resolution Policy.

Applicability

This policy applies to all disputes arising out of or relating to:

• Use of the Friss India platform
• Vendor or seller marketplace transactions
• Franchise agreements or franchise operations
• Commission or revenue sharing models
• Business plan subscriptions or participation
• Payments, refunds, settlements or financial disputes
• Service delivery issues
• Platform conduct violations
• Misrepresentation, fraud or misuse of platform services
• Intellectual property violations
• Data usage disputes
• Contractual obligations between parties
• Policy violations
• Any other business relationship with Friss India Trade LLP

This policy applies globally to all users interacting with the company platform or services, regardless of geographic location.

Good Faith Obligation

All parties entering into any transaction or business engagement with Friss India Trade LLP must act in good faith and cooperate in the resolution of disputes.

Parties are expected to:

• Provide accurate and truthful information
• Submit genuine supporting documents
• Cooperate with internal investigations
• Avoid false allegations or misleading claims

Failure to act in good faith may result in immediate account suspension, partnership termination, or legal action.

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Informal Resolution (Level 1)

Before initiating any formal dispute procedure, the concerned party must first attempt to resolve the matter through the internal support system of Friss India Trade LLP.

A dispute request must include:

• Full name of the complainant
• Registered email or mobile number
• User ID / Vendor ID / Franchise ID (if applicable)
• Order details or transaction reference
• Detailed description of the dispute
• Relevant documents or proof

Friss India Trade LLP will review the complaint and may request additional information.

Response Timeline

The company will aim to respond within 7 to 15 working days.

The company may:

• Provide clarification
• Offer a resolution
• Request additional information
• Initiate internal investigation

Internal Investigation & Review (Level 2)

If the dispute cannot be resolved through basic support channels, the matter may be escalated to the Internal Dispute Review Committee (IDRC) of Friss India Trade LLP.

The committee may:

• Conduct internal audits
• Review transaction records
• Verify system logs and platform activity
• Review communication history
• Examine contractual obligations
• Request statements from both parties

During this stage, Friss India Trade LLP may temporarily take precautionary actions including:

• Suspension of user account
• Temporary hold on payments or commissions
• Freezing of vendor balances
• Suspension of franchise privileges

The decision issued by the Internal Dispute Review Committee will be communicated to the parties involved.

Evidence and Documentation

All disputes must be supported by verifiable evidence.

Acceptable evidence may include:

• Transaction records
• Screenshots
• Written communications
• Emails or platform messages
• Financial documents
• Service agreements
• Vendor invoices
• Delivery confirmations
• System generated reports

Friss India Trade LLP reserves the right to reject disputes lacking credible supporting documentation.

Mediation

If the internal dispute resolution process fails to resolve the issue, the dispute may proceed to mediation.

Mediation involves a neutral mediator who assists both parties in reaching a mutually agreeable settlement.

Key conditions:

• Mediation is voluntary unless contractually required
• Mediators may be appointed mutually or by the company
• The mediator does not impose binding decisions unless agreed by both parties
• Mediation proceedings remain confidential

Costs of mediation may be shared by both parties unless otherwise agreed.

Arbitration

If mediation fails or is declined, the dispute shall be referred to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India).

The arbitration process will follow these rules:

• A single arbitrator will be appointed by Friss India Trade LLP
• Arbitration proceedings will be conducted in India
• Arbitration language will be English
• The decision of the arbitrator will be final and binding

The arbitration award may be enforced in any court of competent jurisdiction.

Jurisdiction

All disputes arising out of or related to the use of the platform, services, or business engagements with Friss India Trade LLP shall fall under the exclusive jurisdiction of the courts located in Vadodara, Gujarat, India.

Users agree not to initiate legal proceedings in any other jurisdiction.

Limitation Period

Any dispute or claim must be formally raised within 30 days of the occurrence of the issue.

Failure to raise a dispute within this timeframe may result in the claim being considered invalid or waived.

Friss India Trade LLP shall not be liable for disputes reported after the limitation period.

Platform Enforcement Actions

During dispute investigations, Friss India Trade LLP reserves the right to take enforcement actions including:

• Temporary suspension of accounts
• Permanent termination of user accounts
• Freezing of vendor balances
• Withholding commission payments
• Blocking platform access
• Removal of listings or services

These actions may be taken to protect the integrity of the platform and prevent further violations.

False Claims and Abuse of Dispute Process

Any attempt to misuse the dispute resolution system will be treated as a serious violation.

Examples include:

• Filing fraudulent disputes
• Submitting false evidence
• Repeated malicious complaints
• Attempting to manipulate dispute outcomes
• Harassing other users through complaints

Friss India Trade LLP may take strict action including:

• Permanent platform ban
• Termination of vendor or franchise agreements
• Financial penalties
• Legal proceedings under applicable laws.

Confidentiality of Proceedings

All dispute resolution proceedings including mediation, arbitration, and internal investigations will remain strictly confidential.

Participants are prohibited from publicly disclosing dispute details without written consent from Friss India Trade LLP, except where disclosure is required by law.

Limitation of Liability During Dispute

Friss India Trade LLP shall not be held liable for:

• indirect damages
• business losses
• loss of profits
• reputational damage
• operational disruptions

arising from disputes between users of the platform.

The company primarily acts as a facilitator and service provider unless explicitly stated otherwise in contractual agreements.

Force Majeure

Friss India Trade LLP shall not be responsible for delays or inability to resolve disputes caused by events beyond reasonable control including:

• Natural disasters
• Government restrictions
• Internet or system outages
• Cyber attacks
• Legal or regulatory changes
• Pandemic or public emergencies

Policy Modifications

Friss India Trade LLP reserves the right to update, modify, or revise this Dispute Resolution Policy at any time.

Updated versions will be published on the official website www.frissindia.in.

Continued use of the platform after updates constitutes acceptance of the revised policy.

Acceptance of the Policy

By accessing the website, registering as a vendor, joining franchise programs, purchasing business plans, or engaging with any services provided by Friss India Trade LLP, users confirm that they have read, understood, and agreed to this Dispute Resolution Policy.