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You can create your account on Friss India by entering and verifying your mobile number. Click on “Create New Account” after that and fill up the form to create your Friss India account.
Friss India locks accounts for a specified time period or permanently in case there are too many failed login attempts to your account. This is for the security of your account. You should be able to gain access back to your account by resetting your password or call customer care for further help.
GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product’s sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.
Following rules will govern whether or not additional GST will be applicable on the products purchased by you:
1) GST applicability:
(a) For a product,
(i) if the fulfillment is done on or after July 1st, 2017 and
(ii) if the order is placed before 15th November, 2019, and,
(iii) total discount percentage is more than 19% of MRP,
then GST may be collected from customer in addition to product price, post discounts. The discounts include those resulting from special offers such as Buy 1 Get 1 and similar offers.
(b) For a product, if the order is placed on or after 15th November 2019, the discounted prices displayed on Friss India platform shall be inclusive of all taxes, including GST.
2) GST amount: If applicable, the amount of GST collected from customer depends on category, for example
(i) Apparel/Clothing: Max 12%
(ii) Footwear: Max 18%
(iii) Home Furnishing: Max. 28%
(iv) Accessories/Other Categories: Max 28%
3) On and from 15th November, 2019, the discounted prices displayed on Friss India platform shall be inclusive of all taxes.
Yes. If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However no refunds of GST/VAT shall be made in relation to platform handling fee collected from the consumer under Friss India shipping policy.
PhonePe wallet is RBI approved semi-closed payment instrument and can be used on Friss India and any other PhonePe partners. You can use your PhonePe wallet for quick purchases and easy refunds. You can also withdraw your PhonePe balance at any time into a bank account of your choice.
If an order is not successful, it can also be due to payment failure and in these cases you are not liable for any refund. In scenarios, wherein payment is received at our end and order is rejected, payment made through PhonePe wallet will be automatically refunded to PhonePe wallet. Kindly reach out to our Customer Care, if the money is not refunded to your wallet.
Any return requests for this product must be made within 10 days of delivery to ensure eligibility for return. Please note that returns will only be accepted if the return request is placed within this timeframe.
To ensure a smooth return process, we kindly request that customers provide an unboxing and repacking video in the event of a return. Your cooperation in this matter will greatly assist us in expediting the return process and ensuring the highest level of customer satisfaction. The repacking material will be sent to the customer along with the item as a part of the delivery package. The same material will have to be used while returning.
We would like to inform you that once a quality check has been successfully completed, the refund will be processed.
We take great care in ensuring that all of our products are delivered in tamper-proof packaging. However, in the event that you receive a parcel that appears to have been tampered with, we kindly request that you do not accept the shipment. Furthermore, as a precautionary measure, we would request that you make a video recording of the entire unpacking process.This video would be needed in case you wish to opt for a return.To facilitate an easy & smooth return process, a repacking material would also be provided. This will help us to investigate any issues and ensure that we maintain the highest standards of product quality and customer satisfaction.
Prices are set at the sole discretion of the respective sellers without any involvement of Friss India.
The Friss India returns and exchange policy gives you an option to return or exchange items purchased on Friss India for any reason within the specified return/exchange period (check product details page for the same). Feel free to try on a product but all we ask is that the product remains unused and is preserved in its original condition along with the tags and packaging. In case a Seal Tag is received with the item, ensure that it remains attached & intact with the product to avoid any hassles in the event of a return/exchange. There are two ways to return the product to us:
- Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
- Self-Ship: If we don’t offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Friss India credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.
During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on Friss India for same or different sizes of same style or for any other item of the same or different value from Friss India within the specified exchange period subject to your address being serviceable for an exchange.
The following EXCEPTIONS and RULES apply to this Policy:
Swarovski, Precious Jewelry, Rayban Sunglasses, Socks, Briefs, Shapewear Bottoms, any Lingerie Set that includes a Brief, Swimwear, Mittens, Wrist-Bands cannot be exchanged or returned.
Some products like fine jewellery, watches and selected products which are susceptible to damage can only be returned/exchanged for a limited number of days. Certain products like sherwanis can only be exchanged not returned. Please read the Product Detail Page to see the number of days upto which a product can be returned/exchanged, post-delivery.
Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear and Lingerie items differently. Only self-ship return is allowed for such items, hence pickup facility will not be available. Also, these items cannot be exchanged.
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
- Under Exchange Policy,
a) If you choose to exchange the item purchased by you on Friss India within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost.
b) If you choose to exchange item purchased by you on Friss India for any other item of the same or different value from Friss India. In such case, if exchanged item is of the higher value, differences in amount will be charged to you and if exchanged item is of the lower value, differences in amount will be refunded to you post successful pick up of original item from you.
c) Net amount paid by you (excluding instant cashback/discount) to purchase original item will be considered to calculate difference in amount of original and exchanged item which will be payable by you or refundable by Friss India as the case may be, for an exchange.
d) Applicable refund for exchange will be trigger post successful pick of original item from you.
6) Exchanges are only allowed for pincodes which are serviceable for an exchange.
7) Item cannot be exchanged for multiple products and you are allowed to select single item for exchange. While customer can exchange multiple item at a time by initiating separate exchange request for each of the item.
8) Non- returnable products/categories cannot be exchanged.
9) Platform Handling Fee (as defined under ‘Terms of Use’) is not applicable to exchanged orders.
10) Friss India shall reserve the right to restrict exchange of the items purchased on Friss India if customer in any way breaches or misuse this policy, as determined in Friss India sole discretion.In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
11) Friss India will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Friss India would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User
12) If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
13) If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.
After the refund has been initiated by Friss India as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:
- NEFT – 1 to 3 business days post refund initiation
- Friss India Credit – Instant
- Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
- PhonePe wallet –Instant
Please note, Friss India initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a Friss India warehouse. In case of any refund discrepancies, Friss India may at its sole discretion, request you to share with us a screenshot of your bank statement.
Note : You can maintain up to five bank accounts for NEFT/IMPS refunds and a single bank account can be linked upto five Friss India accounts. If you wish to add a new bank account over and above, please delete an existing bank account.
