Marketplace Participation Policy

Friss India Trade LLP
Effective Date: 8th March 2026

Purpose of the Marketplace

The Friss India Marketplace is a digital business platform operated by Friss India Trade LLP that allows individuals, vendors, businesses, franchise partners, and service providers to promote, list, and sell products or services to customers across India through the official platform including but not limited to:

• Official website: www.frissindia.in
• Marketplace modules
• Franchise partner network
• Digital commerce portals
• Business listing services
• Affiliate and reseller programs

This policy defines the rules, responsibilities, operational guidelines, and legal framework for all marketplace participants.

By registering, listing, promoting, or selling through the Friss India Marketplace, participants agree to comply with this policy and all other platform policies.

Scope of the Policy

This policy applies to all marketplace participants including but not limited to:

• Product Vendors
• Service Providers
• Local Business Owners
• Franchise Holders
• Business Listing Owners
• Affiliate Partners
• Digital Product Sellers
• Marketplace Resellers
• Third-Party Sellers

Any person or business participating in the marketplace is legally bound by this policy.

Marketplace Platform Role

Friss India Trade LLP operates strictly as a technology platform and marketplace facilitator.

The company provides:

• Digital infrastructure
• Marketplace platform access
• Listing services
• Transaction support
• Digital promotion services
• Business visibility tools

Friss India Trade LLP does not manufacture, own, stock, or control third-party products or services listed on the platform unless explicitly mentioned.

Therefore, Friss India Trade LLP shall not be responsible for third-party product quality, delivery issues, service performance, or vendor commitments.

Participant Eligibility Requirements

To participate in the marketplace, individuals or businesses must meet the following requirements:

Basic Eligibility

Participants must:

• Be 18 years of age or older
• Provide valid contact details
• Provide a working mobile number and email address
• Submit valid identity verification if required

Business Verification (if applicable)

Participants may be required to submit:

• GST registration certificate
• Business registration documents
• PAN card
• Address proof
• Bank account details
• Business license or trade license

Friss India Trade LLP reserves the right to verify participant credentials before approving marketplace access.

Marketplace Registration and Approval

All marketplace participants must complete the registration process on the Friss India platform.

Registration approval may include:

• Identity verification
• Business verification
• Platform compliance checks
• Internal approval review

Friss India Trade LLP reserves the right to:

• Reject registration applications
• Request additional documentation
• Suspend pending approvals
• Cancel registration without providing a reason

Approval of registration does not guarantee permanent marketplace access.

Marketplace Listing Guidelines

Participants are responsible for maintaining accurate and ethical listings.

Each listing must include:

• Accurate product or service title
• Proper description
• Genuine images
• Correct pricing information
• Clear delivery or service terms

Listings must not contain:

• False claims
• Misleading marketing statements
• Hidden charges
• Fake product images
• Unverified service guarantees

Listings violating platform rules may be edited, suspended, or removed by Friss India Trade LLP without prior notice.

Prohibited Products and Services

The following products or services are strictly prohibited on the platform:

• Illegal products
• Counterfeit or fake branded goods
• Adult or explicit material
• Gambling or betting services
• Weapons or ammunition
• Drugs or illegal substances
• Fraudulent financial schemes
• Pyramid schemes or illegal MLM activities
• Misleading investment opportunities

Friss India Trade LLP reserves the right to remove any listing considered harmful, illegal, or unethical.

Pricing Transparency Policy

Marketplace participants must maintain fair and transparent pricing practices.

Participants must not:

• Artificially inflate prices
• Mislead customers with hidden charges
• Manipulate discounts falsely
• Use deceptive pricing strategies

Customers must clearly understand the actual price of the product or service before purchase.

Marketplace Commission Structure

Friss India Trade LLP operates on a commission-based marketplace model.

Standard Marketplace Commission

Friss India Trade LLP charges a 3% commission on successful transactions completed through the platform.

The commission may cover:

• Marketplace platform usage
• Payment gateway processing
• Technical infrastructure
• Customer transaction management

Friss India Trade LLP reserves the right to update commission rates, introduce service fees, or revise marketplace pricing structures in the future.

Order Processing and Fulfillment Responsibility

Marketplace sellers are solely responsible for:

• Order confirmation
• Product packaging
• Service delivery
• Shipping coordination
• Customer communication
• Order completion

Participants must fulfill customer commitments in a timely and professional manner.

Failure to meet service standards may lead to:

• Listing suspension
• Marketplace penalties
• Account termination

Customer Interaction Guidelines

Marketplace participants must maintain professional communication with customers.

Participants must not:

• Harass or mislead customers
• Use abusive language
• Provide false information
• Delay service intentionally

Participants must resolve customer queries within a reasonable timeframe.

Fraud Prevention and Monitoring

Friss India Trade LLP actively monitors marketplace activity to prevent fraudulent behavior.

The following activities are strictly prohibited:

• Fake order creation
• Artificial traffic generation
• Payment manipulation
• Fake reviews or ratings
• Identity fraud
• Commission bypass attempts
• Customer data misuse

If fraudulent activity is detected, Friss India Trade LLP may take immediate disciplinary action including legal action.

Data Protection and Privacy

Marketplace participants must respect customer privacy and data protection laws.

Participants must not:

• Sell customer data
• Share customer contact details without permission
• Use customer information for spam marketing
• Collect data outside the platform

Any misuse of customer data may result in permanent account termination and legal consequences.

Intellectual Property Compliance

Participants must ensure that:

• Product images are owned or legally licensed
• Brand names are used with authorization
• Content does not violate copyright laws

Friss India Trade LLP may remove content that violates intellectual property rights.

Marketplace Suspension Policy

Friss India Trade LLP reserves the right to suspend marketplace access under the following conditions:

• Repeated customer complaints
• Fraudulent activity
• Policy violations
• False information submission
• Legal risks to the platform

Suspended participants may lose access to listings, payments, and platform services.

Permanent Account Termination

Accounts may be permanently terminated for:

• Serious policy violations
• Fraudulent activities
• Repeated misconduct
• Criminal activity
• Platform abuse

Termination decisions made by Friss India Trade LLP shall be final and binding.

Limitation of Liability

Friss India Trade LLP acts as a marketplace facilitator only.

The company shall not be liable for:

• Product defects
• Vendor delivery delays
• Service disputes
• Business losses
• Third-party damages
• Customer dissatisfaction

All commercial transactions occur directly between customers and marketplace participants.

Policy Updates and Amendments

Friss India Trade LLP reserves the right to modify, update, or revise this policy at any time.

Updates may include:

• Commission changes
• Compliance requirements
• Platform usage rules
• Marketplace regulations

Participants are responsible for reviewing updated policies periodically.

Legal Jurisdiction

This policy shall be governed by the laws of India.

Any disputes arising from marketplace participation shall fall under the jurisdiction of competent courts in India.

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Policy Acceptance

By registering or participating in the Friss India Marketplace, participants acknowledge that they:

• Have read the policy
• Understand the policy
• Agree to comply with all platform rules

Failure to comply may result in immediate removal from the marketplace platform.

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