Platform Conduct Policy

Company Name: Friss India Trade LLP
Effective Date: 8 March 2026
Website: www.frissindia.in

PLATFORM CONDUCT POLICY

This Platform Conduct Policy establishes the rules of conduct, ethical standards, compliance requirements, and behavioral expectations for all users interacting with the digital ecosystem operated by Friss India Trade LLP.

The objective of this policy is to ensure that the Friss India platform operates with transparency, fairness, legal compliance, and operational integrity while protecting the interests of customers, vendors, franchise partners, and the company.

This policy applies to all individuals and entities accessing or interacting with the platform, including but not limited to:

• Vendors / Sellers
• Franchise Partners
• Marketplace Participants
• Customers / Buyers
• Business Associates
• Affiliate Partners
• Service Providers
• Employees and Field Representatives
• Visitors or Registered Users of the Platform

By accessing, registering, transacting, or participating in any service, marketplace, program, or digital infrastructure operated by Friss India Trade LLP, the user acknowledges and agrees to comply with this Platform Conduct Policy.

Guiding Principles of Platform Conduct

The platform ecosystem of Friss India Trade LLP is built upon the following core principles:

Integrity – All participants must operate honestly and truthfully.

Transparency – Clear and accurate information must be provided in all business interactions.

Fairness – All users must engage in fair competition and ethical business practices.

Compliance – Activities must comply with applicable laws, regulations, and company policies.

Accountability – Every participant is responsible for their actions on the platform.

Violation of these principles may lead to disciplinary, contractual, or legal action.

User Identity and Authenticity

All users must provide accurate, complete, and verifiable information when registering or interacting with the platform.

Users must ensure that:

• All registration details are correct and up-to-date
• Identity documents are genuine
• Contact information is valid and reachable
• Business credentials are legitimate

Users are strictly prohibited from:

• Creating fake accounts
• Using another person’s identity
• Submitting forged documents
• Misrepresenting their business or affiliation

Friss India Trade LLP reserves the right to verify user identity at any time and may suspend accounts pending verification.

Acceptable Use of the Platform

Users may only use the platform for lawful and legitimate business or consumer purposes.

Acceptable activities include:

• Listing and selling legitimate products or services
• Participating in franchise or business programs
• Conducting marketplace transactions
• Communicating professionally with other users
• Using the platform for authorized commercial purposes

The platform must not be used for illegal, harmful, misleading, or unethical activities.

Strictly Prohibited Conduct

The following conduct is strictly prohibited across all Friss India platforms.

1.1 Fraud and Deception

Users must not engage in:

• Financial fraud
• Payment manipulation
• Fake transactions
• False reporting
• Artificial sales generation
• Fake leads or fabricated business reports

Any attempt to mislead the company, customers, or other partners will result in strict enforcement action.

1.2 Platform Manipulation

Users are prohibited from attempting to manipulate or exploit platform systems.

This includes:

• Attempting to bypass platform controls
• Manipulating commission structures
• Artificially inflating transactions
• Using automation tools to exploit systems
• Unauthorized access to databases or software systems

Such actions may result in immediate permanent suspension and legal consequences.

1.3 Misuse of Business Data

Users may not misuse confidential data obtained through the platform.

Prohibited actions include:

• Selling or sharing customer data
• Using business leads outside authorized purposes
• Data scraping or extraction
• Unauthorized marketing using platform contacts

All platform data remains protected under company policies and applicable laws.

1.4 Brand Misrepresentation

Users must not falsely represent themselves as official representatives of Friss India Trade LLP.

Users may not:

• Use company logos without permission
• Create unauthorized marketing materials
• Mislead customers about company services
• Claim official partnership without approval

Unauthorized brand usage may result in legal action under intellectual property laws.

1.5 Harassment or Abuse

The platform maintains a zero tolerance policy toward abusive behavior.

Prohibited behavior includes:

• Harassment of customers or vendors
• Threats or intimidation
• Offensive language
• Discriminatory conduct
• Cyberbullying

Any such conduct may result in immediate suspension or account termination.

Vendor and Seller Conduct Standards

All vendors and sellers operating within the Friss India ecosystem must maintain high standards of professional conduct.

Vendor responsibilities include:

• Selling only legitimate and legally permitted products
• Providing accurate product descriptions
• Maintaining transparent pricing
• Delivering products within committed timelines
• Handling customer grievances responsibly

Vendors must not:

• Sell counterfeit or prohibited products
• Misrepresent product quality
• Manipulate product reviews
• Engage in misleading promotions

Failure to maintain vendor standards may result in listing suspension, account deactivation, or vendor removal.

Franchise Partner Conduct Standards

Franchise partners represent the brand reputation of Friss India Trade LLP.

Franchise partners must:

• Follow official operational guidelines
• Maintain ethical marketing practices
• Provide truthful business information to prospects
• Avoid making unrealistic income promises
• Operate within approved geographic areas

Violation of these standards may result in franchise suspension or termination.

Customer Conduct Standards

Customers are expected to interact with the platform responsibly.

Customers must not:

• Abuse refund policies
• Submit fraudulent claims
• Harass vendors or support teams
• Use the platform for unlawful transactions

Friss India reserves the right to restrict or terminate accounts that misuse platform services.

Intellectual Property Protection

All intellectual property associated with the platform is the exclusive property of Friss India Trade LLP, including:

• Brand name
• Logo
• Website content
• Software systems
• Marketing materials
• Business models

Users are strictly prohibited from:

• Copying or reproducing company content
• Creating duplicate platforms or services
• Using company intellectual property without authorization

Unauthorized use may result in legal action under intellectual property laws.

Monitoring and Compliance Oversight

To maintain the integrity and security of the platform, Friss India Trade LLP reserves the right to:

• Monitor platform activities
• Audit transactions and user behavior
• Investigate suspicious activities
• Request additional documentation
• Suspend accounts during investigation

Users must cooperate fully with compliance reviews when requested.

Enforcement and Disciplinary Actions

If any user violates this Platform Conduct Policy, Friss India Trade LLP may take enforcement actions including but not limited to:

• Written warnings
• Temporary account suspension
• Permanent platform ban
• Vendor listing removal
• Franchise agreement termination
• Financial penalties
• Legal action
• Reporting to law enforcement authorities

All enforcement decisions made by Friss India Trade LLP shall be final and binding.

Limitation of Responsibility

Friss India Trade LLP operates as a facilitator of marketplace services and business platforms.

The company shall not be held liable for:

• Disputes between vendors and customers
• Product quality issues
• Business losses incurred by partners
• Actions taken by third-party participants

Users engage with the platform at their own commercial risk.

Policy Amendments

Friss India Trade LLP reserves the right to modify, update, or revise this Platform Conduct Policy at any time without prior notice.

Revised versions will be published on the official website.

Continued use of the platform after such updates constitutes acceptance of the revised policy.

Acceptance of Platform Conduct Policy

By using any service, marketplace, franchise program, or digital platform operated by Friss India Trade LLP, users acknowledge that they:

• Have read this policy
• Understand the rules and responsibilities
• Agree to comply fully with all conduct requirements

Non-compliance may result in account suspension, termination, or legal action.

Issued By
Friss India Trade LLP

Effective Date: 8 March 2026