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Privacy Policy
Friss India Trade LLP
Website: www.frissindia.in
Effective Date: 8 March 2026
Introduction
Friss India Trade LLP (“Friss India”, “Company”, “we”, “our”, or “us”) values the privacy and protection of personal data of all individuals interacting with our ecosystem. This includes customers, vendors, sellers, franchise partners, service providers, website visitors, employees, affiliates, and business partners.
This Privacy Policy describes in detail how Friss India Trade LLP collects, processes, stores, uses, shares, and protects personal information through its digital platforms, eCommerce marketplace, franchise network, fashion retail ecosystem, and business opportunity programs.
This policy applies to all services operated by Friss India Trade LLP including but not limited to:
• www.frissindia.in
• eCommerce marketplace services
• fashion and lifestyle product sales
• franchise business model
• vendor / seller marketplace participation
• logistics and shipping operations
• digital payment systems
• mobile platforms, web applications, and social media channels
• business opportunity and partnership programs
By accessing or using our website, services, franchise programs, vendor marketplace, or purchasing products from Friss India, users acknowledge that they have read, understood, and agreed to the terms outlined in this Privacy Policy.
Legal Compliance
Friss India Trade LLP operates in compliance with applicable laws and regulations including but not limited to:
• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Digital Personal Data Protection Act, 2023 (where applicable)
• Indian Contract Act, 1872
• Consumer Protection (E-Commerce) Rules, 2020
• Applicable taxation, financial, and commercial regulations
This Privacy Policy is designed to ensure transparency, fairness, and responsible handling of user data.
Scope of this Privacy Policy
This policy applies to individuals interacting with Friss India including:
• Online customers purchasing products
• Fashion retail customers
• eCommerce marketplace buyers
• Vendors and product suppliers
• Fashion brand partners
• Franchise applicants and franchise owners
• Affiliate marketers
• Logistics partners
• Delivery partners
• Payment gateway users
• Website visitors
• Mobile application users
• Customer support interactions
The policy covers both online and offline interactions with Friss India Trade LLP.
Categories of Information Collected
Friss India Trade LLP may collect various categories of information depending on how users interact with the platform.
1.1 Personal Identification Information
When users create accounts, place orders, register for franchise opportunities, or interact with our services, we may collect:
• Full Name
• Mobile Number
• Email Address
• Residential Address
• Shipping Address
• Billing Address
• Gender (optional)
• Date of Birth (if required for verification)
• Profile photographs (optional)
1.2 Identity Verification Information
For franchise partners, vendors, and business associates, identity verification may require collection of:
• Government Identification Documents
• PAN Card Details
• Aadhaar (where voluntarily provided)
• GST Registration Details
• Business registration documents
• Partnership or company incorporation documents
• Bank verification documents
This information is collected strictly for legal compliance, fraud prevention, and contractual verification.
1.3 Business Information
For vendors, suppliers, and franchise partners we may collect:
• Business name
• Business address
• Product catalogue details
• Pricing information
• Inventory data
• Store location details
• Warehouse details
• Vendor performance metrics
• Franchise operational data
1.4 Financial and Transaction Information
Friss India Trade LLP may collect financial information necessary for transactions including:
• Payment method information
• Bank account details (for vendor payouts)
• UPI details
• Transaction history
• Order history
• Refund records
• Commission records
• Vendor settlement records
All financial transactions are processed through secure payment gateways and banking partners.
Friss India does not store sensitive payment information such as full card numbers.
1.5 Device and Technical Information
When users access our website or digital platforms, we may automatically collect:
• IP address
• Device ID
• Browser type
• Operating system
• Device location (approximate)
• Website activity logs
• Clickstream data
• Referral sources
• Session duration
This information helps improve website performance, security, and user experience.
1.6 Cookies and Tracking Technologies
Friss India Trade LLP may use cookies, tracking pixels, and similar technologies to improve user experience.
Cookies help us:
• Remember login sessions
• Store user preferences
• Track shopping cart activity
• Analyze website traffic
• Personalize product recommendations
• Improve marketing campaigns
Users can control cookies through browser settings.
1.7 Communication Information
We may collect information when users communicate with Friss India through:
• Customer support
• Email communication
• WhatsApp or messaging services
• Social media platforms
• Feedback forms
• Customer service calls
These communications may be recorded for quality control and dispute resolution purposes.
How We Use the Information
Friss India Trade LLP uses collected data for legitimate business purposes including:
2.1 Order Processing and Fulfillment
• Processing product purchases
• Shipping and delivery coordination
• Inventory management
• Order confirmations
• Delivery updates
2.2 Marketplace Operations
For vendor marketplace operations:
• Managing vendor accounts
• Monitoring vendor performance
• Product listing approvals
• Commission calculations (including the company commission structure)
• Vendor payouts and settlements
2.3 Franchise Operations
Information collected from franchise partners may be used to:
• Evaluate franchise applications
• Manage franchise agreements
• Monitor franchise compliance
• Provide operational support
• Manage territory allocation
• Conduct business audits
2.4 Customer Experience Improvement
Data analytics may help us:
• Improve website design
• Enhance product recommendations
• Optimize user navigation
• Improve delivery performance
2.5 Fraud Prevention and Risk Management
Friss India Trade LLP may use information to:
• Detect fraudulent activities
• Prevent payment fraud
• Monitor suspicious behavior
• Prevent abuse of promotional offers
• Ensure compliance with company policies
2.6 Marketing and Promotional Communication
With user consent, Friss India may send:
• Promotional offers
• Product launches
• Franchise opportunities
• Vendor onboarding invitations
• Fashion promotions
• Loyalty program updates
Users may unsubscribe from marketing communications at any time.
Information Sharing
Friss India Trade LLP does not sell personal data to third parties.
However, data may be shared under the following circumstances:
3.1 Logistics and Shipping Partners
Customer shipping details may be shared with delivery partners for order fulfillment.
3.2 Payment Gateway Providers
Financial information required to process payments may be shared with:
• payment gateway providers
• banking institutions
• financial settlement partners
3.3 Franchise and Vendor Ecosystem
Information may be shared with:
• franchise operators
• vendors and sellers
• authorized service partners
only when necessary for transaction completion.
3.4 Technology Service Providers
We may share limited data with trusted service providers including:
• hosting providers
• cloud infrastructure providers
• analytics platforms
• marketing automation tools
3.5 Legal and Government Authorities
Friss India may disclose information when required by law including:
• court orders
• law enforcement investigations
• regulatory compliance
• government directives
International Data Processing
Since Friss India Trade LLP may conduct international shipping and global eCommerce operations, data may be processed in servers located outside India through international service providers.
Users consent to such processing when using the platform.
Data Protection and Security
Friss India Trade LLP implements reasonable technical and organizational measures including:
• encrypted communications
• secure server infrastructure
• restricted access to sensitive information
• firewall and intrusion detection systems
• periodic security audits
• internal access control policies
Despite these measures, users acknowledge that no digital system is completely immune to cyber threats.
Data Retention
User data may be retained for a period necessary to:
• fulfill contractual obligations
• comply with legal requirements
• resolve disputes
• maintain financial and accounting records
• enforce company agreements
After the retention period, data may be securely deleted or anonymized.
User Rights and Choices
Users may exercise certain rights including:
• Access to their personal data
• Correction of inaccurate information
• Request for deletion of data
• Withdrawal of marketing consent
• Request for account deactivation
Such requests may be processed subject to applicable legal and contractual obligations.
Vendor and Franchise Confidentiality
Vendors, franchise partners, and business associates acknowledge that any business data shared with Friss India including:
• pricing strategies
• supplier information
• inventory data
• marketing plans
may be stored for operational purposes but will not be disclosed without authorization except where required for platform operations.
Third-Party Links
Our website may contain links to external websites operated by third parties.
Friss India Trade LLP does not control these websites and is not responsible for their privacy practices.
Users are encouraged to review their respective privacy policies.
Children’s Privacy
Friss India services are intended only for individuals aged 18 years or above.
We do not knowingly collect personal information from minors.
If such information is discovered, it will be promptly removed.
Policy Updates
Friss India Trade LLP reserves the right to update this Privacy Policy at any time.
Updated versions will be published on the official website and become effective immediately upon publication unless otherwise stated.
Limitation of Liability
Friss India Trade LLP shall not be liable for any loss of data, privacy breach, or unauthorized access caused by:
• cyber attacks
• hacking attempts
• system failures
• user negligence
• third-party service providers
• force majeure events beyond company control
Consent
By using the website www.frissindia.in, purchasing products, participating in the marketplace, registering as a vendor, or applying for franchise opportunities, users acknowledge that they have read, understood, and agreed to this Privacy Policy.
Contact Information
For questions, complaints, or privacy related requests, users may contact:
Friss India Trade LLP
Website: www.frissindia.in
Users may reach out through the official contact channels available on the website.
Governing Law and Jurisdiction
This Privacy Policy shall be governed by the laws of India.
Any disputes arising out of privacy matters shall be subject to the jurisdiction of the competent courts where Friss India Trade LLP operates or maintains its principal place of business.
Issued by:
Friss India Trade LLP
Effective Date: 8 March 2026
