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Allen Solly, Jackets, Men
Allen Solly Men’s Casual Jacket
Original price was: ₹2,599.00.₹2,299.00Current price is: ₹2,299.00.
Indian rupee (₹) - INR
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- Friss India Policies – Guidelines for Vendors & Buyers
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Shipping Policy
Vendor Shipping Policy
Welcome to Friss India! We’re excited to have you on board. Please review our shipping policy to ensure smooth operations and customer satisfaction:
1. Timely Shipping
- Vendors must ship orders within 2 business days of receiving them.
- Delays should be communicated immediately to the customer and Friss India support.
2. Shipping Costs
- Vendors are responsible for setting and managing shipping fees.
- Be transparent about all charges to avoid disputes.
3. Packaging Standards
- Ensure products are securely packaged to prevent damage during transit.
- Use professional and eco-friendly packaging whenever possible.
4. Tracking Information
- Provide customers with accurate tracking details as soon as the product is shipped.
- Update the shipping status regularly in the vendor portal.
5. Handling Returns & Exchanges
- Vendors must clearly state their return and exchange policies.
- If a return is accepted, provide return shipping labels promptly if applicable.
6. Compliance with Laws
- Follow all local and international shipping regulations, including restrictions on prohibited items.
7. Customer Satisfaction
- Shipping speed and quality affect your vendor rating—always aim for excellence.
For any questions or concerns, our support team is here to assist. Let’s work together to provide an exceptional shopping experience!
Thank you for being a part of Friss India.
Refund Policy
Vendor Refund Policy
Welcome to Friss India! To maintain a trustworthy and transparent marketplace, please review our refund policy guidelines below. This policy ensures clarity for vendors and customers.
1. Eligibility for Refunds
- Refunds are issued if the product is:
- Damaged during shipping.
- Defective or not functioning as described.
- Incorrect (e.g., wrong size, color, or item).
- Not delivered within the promised timeline.
2. Vendor Responsibility
- Vendors must process refund requests within 5 business days of receiving a claim.
- If the product is eligible for a refund, vendors are required to issue the refund or offer a replacement (as per the customer\'s preference).
3. Return Process
- Vendors should clearly communicate their return process, including who bears the cost of return shipping.
- Customers must return the product in its original condition and packaging, unless the item is damaged or defective.
4. Refund Timeline
- Refunds should be processed promptly after receiving the returned product and verifying the claim.
- The standard timeline for issuing refunds is 7 business days after claim approval.
5. Non-Refundable Products
- Clearly specify any products that are non-refundable (e.g., perishable goods, personalized items) in your product listing.
6. Dispute Resolution
- In case of disputes, Friss India support team will mediate and make the final decision based on the evidence provided by both parties.
7. Vendor Ratings Impact
- Consistent refund issues may impact your vendor rating. Ensure accuracy and quality in your listings to avoid refund requests.
By adhering to this policy, we can build a reliable marketplace that customers trust. If you have any questions, feel free to contact Friss India support.
Thank you for being part of our platform!
Cancellation / Return / Exchange Policy
Cancellation, Return, and Exchange Policy
At Friss India, we strive to provide a seamless experience for both vendors and customers. Below is the policy outlining cancellations, returns, and exchanges. Vendors must follow these guidelines to maintain transparency and customer satisfaction.
1. Cancellation Policy
- Before Shipment:
- Customers can cancel orders before the product is shipped.
- Vendors must process cancellations promptly, and no charges will apply.
- After Shipment:
- Cancellations after shipping are not permitted; customers may initiate a return or exchange instead.
2. Return Policy
Return Eligibility:
- Products are eligible for return if:
- They are damaged, defective, or incorrect.
- They do not match the description provided on the listing.
- Returns must be requested within 7 days of delivery.
- Products are eligible for return if:
Vendor Responsibilities:
- Accept valid return requests within 3 business days of receiving them.
- Inspect returned items and update the status promptly.
Return Shipping:
- Vendors must specify in advance whether customers or vendors will bear return shipping costs.
- For defective or incorrect products, vendors are typically responsible for return shipping.
3. Exchange Policy
Exchange Eligibility:
- Customers can request an exchange for size, color, or a replacement for damaged/defective items.
- Exchanges must be initiated within 7 days of delivery.
Vendor Process:
- Vendors must confirm exchange availability (e.g., stock of replacement items) within 2 business days.
- Ship the replacement product as per the agreed terms.
Shipping Costs for Exchanges:
- Clearly communicate who will bear shipping costs for exchanges (e.g., customers for size change, vendors for defects).
4. Non-Returnable/Non-Exchangeable Items
- Certain items may not be eligible for returns or exchanges, such as:
- Perishable goods (e.g., food).
- Custom or personalized items.
- Items marked as \"Final Sale\" in the product description.
5. Dispute Resolution
- In case of disputes regarding cancellations, returns, or exchanges,Friss India support will mediate and provide a fair resolution based on the evidence provided by both parties.
6. Refund Process for Returns or Cancellations
- Refunds for approved cancellations or returns must be processed within 7 business days after the product is received and inspected.
General Inquiries
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