Cancellation, Return, and Exchange Policy

At Friss India, we strive to provide a seamless experience for both vendors and customers. Below is the policy outlining cancellations, returns, and exchanges. Vendors must follow these guidelines to maintain transparency and customer satisfaction.

1. Cancellation Policy

• Before Shipment:
  • Customers can cancel orders before the product is shipped.
  • Vendors must process cancellations promptly, and no charges will apply.
• After Shipment:
  • Cancellations after shipping are not permitted; customers may initiate a return or exchange instead.

2. Return Policy

• Return Eligibility:

  • Products are eligible for return if:
    • They are damaged, defective, or incorrect.
    • They do not match the description provided on the listing.
  • Returns must be requested within 7 days of delivery.

• Vendor Responsibilities:

  • Accept valid return requests within 3 business days of receiving them.
  • Inspect returned items and update the status promptly.

• Return Shipping:

  • Vendors must specify in advance whether customers or vendors will bear return shipping costs.
  • For defective or incorrect products, vendors are typically responsible for return shipping.

3. Exchange Policy

• Exchange Eligibility:

  • Customers can request an exchange for size, color, or a replacement for damaged/defective items.
  • Exchanges must be initiated within 7 days of delivery.

• Vendor Process:

  • Vendors must confirm exchange availability (e.g., stock of replacement items) within 2 business days.
  • Ship the replacement product as per the agreed terms.

• Shipping Costs for Exchanges:

  • Clearly communicate who will bear shipping costs for exchanges (e.g., customers for size change, vendors for defects).

4. Non-Returnable/Non-Exchangeable Items

• Certain items may not be eligible for returns or exchanges, such as:
  • Perishable goods (e.g., food).
  • Custom or personalized items.
  • Items marked as \"Final Sale\" in the product description.

5. Dispute Resolution

• In case of disputes regarding cancellations, returns, or exchanges,Friss India support will mediate and provide a fair resolution based on the evidence provided by both parties.

6. Refund Process for Returns or Cancellations

• Refunds for approved cancellations or returns must be processed within 7 business days after the product is received and inspected.