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RETURN, REFUND & CANCELLATION POLICY
Friss India Trade LLP
Website: www.frissindia.in
Effective Date: 8 March 2026
Introduction
This Return, Refund & Cancellation Policy governs the terms and conditions related to order cancellation, product returns, exchanges, and refund processing for all purchases made through Friss India Trade LLP, including its eCommerce platform, fashion retail business, vendor marketplace, and franchise-operated stores.
This policy applies to purchases made through:
• Official website: www.frissindia.in
• Online marketplace operated by Friss India Trade LLP
• Authorized franchise stores
• Vendor / seller products listed on the Friss India platform
By placing an order through the Friss India platform, customers acknowledge and agree to the terms outlined in this policy.
Purpose of the Policy
This policy aims to ensure:
• Transparency in order cancellations and refunds
• Fair return practices for customers
• Protection of vendors and franchise partners
• Prevention of misuse of return policies
• Compliance with Indian eCommerce regulations
Friss India Trade LLP reserves the right to approve, reject, or investigate return requests based on this policy.
Order Cancellation Policy
Customers may cancel orders under the following circumstances.
1.1 Cancellation Before Order Dispatch
Customers may cancel their order before the product is shipped.
Conditions include:
• Full refund will be issued
• No cancellation charges will apply
• Refund will be processed to the original payment method
1.2 Cancellation After Order Dispatch
If the order has already been shipped:
• Cancellation may not be possible
• Customers may request a return after receiving the product, subject to eligibility conditions
Shipping charges may be deducted where applicable.
1.3 Cancellation by Friss India Trade LLP
Friss India Trade LLP reserves the right to cancel orders under the following circumstances:
• Product is out of stock
• Pricing or listing errors
• Payment verification failure
• Suspected fraudulent transactions
• Logistics or shipping limitations
• Government regulations or restrictions
• Vendor unable to fulfill order
In such cases, customers will receive a full refund.
Return Eligibility
Customers may request a return if the product meets the following criteria:
• Return request must be initiated within 7 days of delivery
• Product must be unused and in original condition
• Product must include original packaging, tags, labels, accessories, and invoice
• Product must not show signs of wear, washing, or damage caused by the customer
Friss India Trade LLP reserves the right to inspect returned products before approving refunds.
If the returned product fails quality inspection, the return request may be rejected.
Non-Returnable and Non-Exchangeable Product Categories
To maintain hygiene, product integrity, and operational efficiency, certain product categories are non-returnable and non-exchangeable once delivered.
The following categories may not be eligible for return or exchange unless the product is damaged or defective upon delivery.
2.1 Hygiene Sensitive Fashion Products
Due to hygiene reasons, the following items are strictly non-returnable and non-exchangeable:
• Innerwear and lingerie
• Undergarments
• Socks and hosiery
• Bodysuits and shapewear
• Swimwear
• Personal-use fashion accessories
2.2 Customized or Personalized Products
Products specifically manufactured or customized for the customer are not eligible for return.
Examples include:
• Customized clothing
• Personalized printed apparel
• Custom embroidery or name printing
• Made-to-order fashion products
• Tailor-made garments
2.3 Clearance Sale or Discounted Items
Products sold under special promotions may be marked Final Sale.
Such items may include:
• Clearance sale products
• Festival sale products
• Liquidation inventory
• Heavy discounted fashion products
• Limited stock promotional items
These items may not be eligible for return unless defective.
2.4 Beauty and Personal Care Products
For safety and hygiene reasons, the following may not be returnable:
• Cosmetics
• Beauty products
• Skincare items
• Personal grooming products
• Perfumes and fragrances
Returns may only be accepted if the product arrives damaged or expired.
2.5 Accessories and Small Fashion Items
Certain small accessories may be non-returnable including:
• Hair accessories
• Earrings and jewelry items
• Fashion jewelry
• Cosmetic accessories
• Belts or fashion add-ons
These items may only be eligible for return if defective.
2.6 Digital or Service-Based Products
The following products are non-returnable:
• Digital services
• Memberships
• Business opportunity packages
• Online consultations
• Downloadable content
Damaged, Defective, or Incorrect Products
Customers must report damaged, defective, or incorrect products within 24 hours of delivery.
Customers may be required to provide:
• Photos or videos of the product
• Packaging images
• Order details
After verification, Friss India Trade LLP may provide:
• Product replacement
• Refund
• Store credit
The company reserves the right to investigate suspicious claims.
Return Process
To initiate a return request, customers must contact support through official website channels.
The return process may include:
- Submission of return request
- Verification of eligibility
- Pickup scheduling by logistics partner (if available)
- Customer shipping the product to return address (if pickup unavailable)
Products must be securely packed to prevent damage during return transit.
Unauthorized returns may not be accepted.
Refund Processing
Refunds will only be initiated after:
• Returned product is received
• Product inspection is completed
• Return request is approved
Refund timelines may vary depending on payment method.
Typical refund processing time:
• UPI / Wallet: 3–7 business days
• Debit / Credit Card: 5–10 business days
• Net Banking: 5–10 business days
Refund Methods
Refunds may be processed through:
• Original payment method
• Bank transfer
• Store credit
• Wallet credit
Friss India Trade LLP reserves the right to determine the refund method depending on transaction circumstances.
Return Shipping Charges
Return shipping charges depend on the reason for return.
Company Paid Returns
Friss India Trade LLP will cover return shipping costs if:
• Product is defective
• Product is damaged during delivery
• Incorrect item was delivered
Customer Paid Returns
Customers may bear return shipping charges if:
• Wrong size ordered
• Product does not meet expectations
• Change of mind after delivery
Vendor Marketplace Returns
Products sold by third-party vendors on the Friss India marketplace may have vendor-specific return policies.
However:
• Vendors must comply with minimum return standards set by Friss India
• Friss India Trade LLP may intervene in disputes if necessary
The company acts as a platform between buyers and sellers.
Franchise Store Purchases
Products purchased from Friss India franchise stores may follow store-specific return policies.
Customers may be required to:
• Provide purchase invoice
• Contact the respective franchise store
Franchise stores operate as independent business entities.
Exchange Policy
Customers may request exchanges for eligible products under the following conditions:
• Exchange request within 7 days of delivery
• Product unused and in original condition
• Product available in replacement size or variant
If replacement is unavailable, refund or store credit may be offered.
Return Abuse and Fraud Prevention
Friss India Trade LLP monitors return activity to prevent misuse.
The company reserves the right to deny returns in cases including:
• excessive return frequency
• suspected fraud
• misuse of promotional offers
• damaged items returned after use
Accounts violating return policies may be restricted or permanently suspended.
International Orders
For international orders:
• Return shipping may be the responsibility of the customer
• Import duties and customs charges are non-refundable
• Delivery and return timelines may vary due to customs procedures
Customers are advised to review product details carefully before ordering internationally.
Limitation of Liability
Friss India Trade LLP shall not be liable for:
• delays caused by courier partners
• customs delays
• damages during unauthorized returns
• misuse of products after delivery
Policy Updates
Friss India Trade LLP reserves the right to modify this policy at any time.
Updated versions will be published on the official website and become effective immediately.
Governing Law
This policy shall be governed by the laws of India.
Any disputes arising under this policy shall be subject to the jurisdiction of competent courts where Friss India Trade LLP maintains its principal place of business.
Contact Information
For return or refund related queries, customers may contact:
Friss India Trade LLP
Website: www.frissindia.in
Support requests may be submitted through official website contact channels.
Customer Acknowledgement
By placing an order on www.frissindia.in, customers confirm that they have read, understood, and agreed to the terms of this Return, Refund & Cancellation Policy.
Issued by:
Friss India Trade LLP
Effective Date: 8 March 2026
