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Shipping & Delivery Policy
Friss India Trade LLP
Effective Date: 8 March 2026
Purpose of the Policy
This Shipping & Delivery Policy describes the procedures, conditions, responsibilities, and limitations associated with the shipment and delivery of products purchased through the official platform of Friss India Trade LLP, including purchases made through:
• The official website and digital platforms operated by Friss India Trade LLP
• Authorized franchise outlets
• Registered vendors or sellers listed on the platform
• Third-party logistics partners engaged by Friss India Trade LLP
This policy is intended to ensure transparency in delivery operations and to clearly define the responsibilities of the company, vendors, logistics providers, and customers.
By placing an order through the platform, the customer acknowledges and agrees to the terms stated in this Shipping & Delivery Policy.
Nature of Platform Operations
Friss India Trade LLP may operate under multiple commercial structures including:
• Direct product sales by the company
• Vendor / seller marketplace model
• Franchise-based distribution
• Third-party supplier fulfillment
Accordingly, the responsibility for packaging, dispatch, and shipment may rest with:
• Friss India Trade LLP warehouse
• Registered marketplace vendors
• Authorized franchise partners
• Third-party fulfillment partners
Friss India Trade LLP functions primarily as a facilitating platform that enables transactions between buyers and sellers and coordinates logistics through external shipping providers.
Order Acceptance and Processing
All orders placed through the platform are subject to confirmation and acceptance by Friss India Trade LLP or the respective vendor.
Orders may undergo the following internal verification processes:
• Payment confirmation verification
• Address validation
• Inventory availability confirmation
• Fraud detection screening
• Vendor dispatch confirmation
Orders are typically processed within 1–3 business days from the time of payment confirmation.
Orders placed during:
• Weekends
• National holidays
• System maintenance periods
may be processed on the next working business day.
Friss India Trade LLP reserves the absolute right to cancel, refuse, or delay any order without prior notice if:
• Product stock becomes unavailable
• Payment authorization fails
• Fraudulent activity is suspected
• Incorrect pricing or listing errors occur
• Government regulations restrict shipment
Shipping Coverage and Service Areas
Friss India Trade LLP currently provides shipping services across most serviceable locations within India, subject to the coverage of third-party courier and logistics providers.
Delivery coverage depends on multiple operational factors including:
• Courier partner service areas
• Vendor warehouse locations
• State or regional regulations
• Security restrictions
• Infrastructure limitations in remote locations
If an order is placed for a location that is not serviceable by courier partners, the company may:
• Cancel the order
• Request an alternative shipping address
• Provide alternate delivery arrangements where feasible
Shipping Coverage and Service Areas
Friss India Trade LLP currently provides shipping services across most serviceable locations within India, subject to the coverage of third-party courier and logistics providers.
Delivery coverage depends on multiple operational factors including:
• Courier partner service areas
• Vendor warehouse locations
• State or regional regulations
• Security restrictions
• Infrastructure limitations in remote locations
If an order is placed for a location that is not serviceable by courier partners, the company may:
• Cancel the order
• Request an alternative shipping address
• Provide alternate delivery arrangements where feasible
Shipping Coverage and Service Areas
Friss India Trade LLP currently provides shipping services across most serviceable locations within India, subject to the coverage of third-party courier and logistics providers.
Delivery coverage depends on multiple operational factors including:
• Courier partner service areas
• Vendor warehouse locations
• State or regional regulations
• Security restrictions
• Infrastructure limitations in remote locations
If an order is placed for a location that is not serviceable by courier partners, the company may:
• Cancel the order
• Request an alternative shipping address
• Provide alternate delivery arrangements where feasible
Estimated Delivery Time
Delivery timeframes vary depending on the destination and courier service used.
Typical estimated timelines are as follows:
Metro Cities: 3 – 5 business days
Tier-2 Cities: 4 – 7 business days
Semi-Urban Areas: 5 – 8 business days
Remote or Rural Locations: 6 – 12 business days
These timelines are approximate estimates only and do not constitute guaranteed delivery commitments.
Delivery may be delayed due to factors such as:
• Courier operational delays
• Weather disruptions
• Transportation issues
• Public holidays or festival season overload
• Government restrictions or regulatory inspections
• Natural disasters or force majeure events
Friss India Trade LLP shall not be liable for delays caused by third-party logistics providers or external circumstances beyond reasonable control.
Shipping Charges
Shipping fees may vary depending on the following variables:
• Product weight and dimensions
• Delivery distance
• Vendor shipping rules
• Courier service charges
• Promotional campaigns
Applicable shipping charges will be clearly displayed during the checkout process before order confirmation.
Friss India Trade LLP may periodically offer:
• Free shipping campaigns
• Discounted logistics charges
• Promotional delivery offers
Such promotions may be limited by product category, order value, or geographic region.
Shipment Tracking
Once an order has been dispatched, the customer may receive shipment tracking details including:
• Courier partner name
• Shipment tracking number
• Estimated delivery date
Tracking information may be shared through:
• Email notifications
• SMS alerts
• WhatsApp updates
• Customer account dashboard
Customers are responsible for monitoring their shipment status through the tracking system provided.
Delivery Attempts and Failed Delivery
Courier partners typically attempt delivery 2–3 times before marking the shipment as undeliverable.
Delivery failure may occur due to:
• Customer unavailability
• Incorrect delivery address
• Invalid phone number
• Refusal to accept delivery
In such circumstances, the shipment may be returned to the sender.
If the customer requests re-delivery after a failed attempt, additional shipping charges may apply.
Address Accuracy and Customer Responsibility
Customers must provide complete and accurate delivery details including:
• Full name
• Accurate shipping address
• Valid contact number
• Landmark details where necessary
Friss India Trade LLP shall not be held responsible for failed or delayed deliveries caused by incorrect information provided by the customer.
Any additional logistics cost resulting from incorrect addresses may be borne by the customer.
Split Shipments and Multiple Deliveries
Orders containing multiple products may be fulfilled from different warehouses or vendors.
As a result, customers may receive:
• Separate packages
• Multiple tracking numbers
• Different delivery timelines
This is a standard operational practice in multi-vendor marketplace platforms.
Packaging Standards
Friss India Trade LLP and its vendors are expected to follow appropriate packaging standards to minimize transit damage.
Packaging may include:
• Protective cushioning materials
• Tamper-resistant packaging
• Secure sealing
• Product labeling and handling instructions
However, once the shipment is handed over to a logistics provider, the company cannot guarantee protection against damage caused during transportation.
Damaged or Tampered Packages
Customers are strongly advised to inspect the package at the time of delivery.
If the package appears:
• Opened
• Torn
• Tampered
• Severely damaged
the customer should either:
• Refuse delivery immediately, or
• Report the issue to customer support within 24 hours of delivery
Failure to report damage within the specified timeframe may result in rejection of claims.
Risk Transfer and Delivery Confirmation
The responsibility for the shipment transfers to the customer once delivery is confirmed by the courier partner.
Delivery confirmation may include:
• OTP verification
• Signature confirmation
• Photo proof of delivery
• Courier tracking record
After successful delivery confirmation, Friss India Trade LLP shall not be liable for:
• Loss or theft
• Misplacement
• Unauthorized acceptance by third parties
International Shipping
Currently, Friss India Trade LLP primarily ships within India.
International shipping, if offered in the future, may be subject to:
• Customs clearance procedures
• Import duties and taxes
• Cross-border logistics regulations
Customers will be responsible for any applicable customs duties or import charges imposed by their local authorities.
Force Majeure
Friss India Trade LLP shall not be liable for delays or failure in delivery due to circumstances beyond reasonable control including but not limited to:
• Natural disasters
• Floods, earthquakes, or storms
• War, riots, or civil disturbances
• Government restrictions
• Pandemic or public health emergencies
• Transportation strikes
During such events, shipment timelines may be extended without liability to the company.
Fraud Prevention and Order Security
To ensure safe transactions, Friss India Trade LLP reserves the right to:
• Conduct additional identity verification
• Contact customers for confirmation
• Delay shipment pending verification
• Cancel suspicious transactions
Orders suspected of fraudulent activity may be suspended or cancelled without prior notice.
Policy Updates
Friss India Trade LLP reserves the right to modify, update, or revise this Shipping & Delivery Policy at any time.
Changes will be published on the official website and will become effective immediately upon posting.
Customers are encouraged to review this policy periodically.
Contact Information
For shipping or delivery related inquiries, customers may contact:
Friss India Trade LLP
Customer Support Department
Official Website: www.frissindia.in
Customers may submit queries through the contact form available on the website.
© Friss India Trade LLP – All Rights Reserved
